Frequently Asked Questions
How much does PostCardsAway Cost ?
The PostCardsAway Photo PostCard app is FREE, and always will be, you just pay for the Photo Postcards you create and mail.
Where can I get the PostCardsAway mobile app ?
You can get the PostCardsAway mobile app on the Apple App Store on May 1, 2018.
The Android version will available on the Google Play store in the very near future.
What devices can use the PostCardsAway mobile App ?
The iOS app will be available for use on iPhones and iPads.
The Android version is in development and will be released to the GooglePlay store in the near future.
What Size is the Photo Postcard ?
The PostCardsAway Photo Postcard is the standard postcard size which is 6 inches by 4 inches with your selected Photo on the Front and your personalized message and the mailing address of the person you are sending the Photo PostCard to will printed on the Back. We plan on adding additional sizes and features in the near future.
What Finish will my Photo Postcard have ?
Your Photo PostCard will have a Glossy finish and a Ultraviolet Coating to help protect and preserve your Photo PostCard.
How easy is it to make a PostCardsAway Photo Postcard ?
It is Super easy ! Simply launch the PostCardsAway app, take a photo with your mobile device camera or select one from your photo library, add a personalized message, select one or more recipients you want to send your Photo PostCard to, preview your card, and checkout. Your Photo PostCard will be automatically uploaded for printing and mailing. It’s that simple !
Where do I get the Photos for my Photo Postcard ?
Simply take a photo with your device camera or select one from your photo library, then edit it to your liking by adding a text message which will be added to the photo, add an emoji, or use the brush tool to highlight a specific area on the photo. These are awesome features and super easy to learn and use.
Can I personalize a message for my Photo Postcard ?
Yes, you can add up to 9 lines of personalized message or as many as 225 characters to your message to share your memories.
How do I add a recipient to my favorite list ?
You can add as many recipients to your favorite recipient list as you like by selecting them from the contacts stored on your mobile device. Alternatively, you can manually add them using the Address Search feature.
Which address will be used if I have multiple addresses entered for a contact ?
The first address in your contact will be used. This first address is typically name home.
How do I add a Nursing Home name and a nursing home Resident Room Number to my contacts ?
Open the contacts on your device and select the contact you want to edit to add the nursing home information to.
- Add the Nursing Home name under the Company setting.
2. Update the address with the address of the Nursing home.
3. Add the Nursing home resident room number under the Address 2
4. Save the changes
Can I send a Photo Postcard to more than One Person at a time ?
Absolutely ! You can send as many as you want. Simply select the number of recipients to whom you would like to send Photo PostCards from your favorites list. Most folks we talk to say they send three to five Photo PostCards at a time regularly since the PostCardsAway price per photo postcard is so low.
Can I remove a recipient from my Favorites list ?
Absolutely, simply swipe from right to left on the recipient you would like to remove from your favorite recipient list, then tap the delete icon and it will be removed from the favorite Recipient List in the PostCardsAway app, but it will not delete them from the contacts stored on your device.
How do I pay for my Photo PostCards ?
It is Super easy ! You can setup and use ApplePay on your device or you can enter and use a different credit card. We do not store your credit card information.
Will I get a receipt for my purchase ?
YES, a receipt will be e-mailed to the e-mail address you entered when you first used PostCardsAway.
What happens if I encounter a problem ?
You can contact us via the support link from within the app or you can send us an email from our website. We will be happy to help you.
Can I submit suggestions for app enhancements ?
Absolutely, We love hearing from our users and we will be happy to consider suggestions that will help make our app better.
What Occasions are Perfect for sending Photo Postcards ?
Photo Postcards are perfect for sharing photos of you on vacation with your friends and family. Photo Postcards are also perfect for celebrating Birthdays, Christenings, Anniversaries, Graduations, Confirmations, Bar Mitzvahs, Valentines Day, Mothers Day, Christmas, Easter, the Fourth of July, and Family Reunions. They are also perfect for sending Thank you messages, and Save the Date announcements for Engagements and Wedding Announcements and any other time you want to share treasured memories.
How long does it take to deliver my Photo PostCard ?
We process your order as soon as we receive it and mail it First Class via the United States Postal Service the next business day. Of course, the actual time it tkes to be delivered depends on the United States Postal Service, however, Photo PostCards are typically delivered within 5 to 7 business days, and in many cases much sooner.
Do you ship to P.O. boxes?
Yes, we’ll ship your Photo PostCard anywhere that can accept mail deliveries provided that the destination is not one of the countries that we do not mail to.
We do NOT mail postcards to :
Cuba, Iran, North Korea, Sudan, or the Syrian Arab Republic
Do you have customer service?
Of course! If you would to like to see a feature added to PostCardsAway, send us an email : firstname.lastname@example.org
What Postage Options are there ?
All delivery addresses with a Country Code of United States will be mailed via First Class mail, all other destination countries will be charged the International Rate.
All international destinations will be charged an additional fee for international delivery.